On Demand
Digital Inclusion in Housing
Balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication
Netcall’s tailored housing management system accelerates digital transformation to resolve housing management challenges faster. Liberate legacy data, enable rapid application development, automate workflows and deliver digital services with our cloud-based housing software.
rise in tenant complaint resolution time through digitally enabling case management processes and tenant engagement
rise in tenant complaint resolution time through digitally enabling case management processes and tenant engagement
of repair cases are raised through digital channels, freeing up contact centre teams, plus a 40% reduction in tenant complaints
Liberty for Housing gives you all the tools you need to help achieve your business and customer goals faster. Funded by savings on the things you already pay for, you’ll enjoy one 360-degree view of your tenants, users and cases to enable better decisions and deliver outstanding digital tenant engagement.
Offer your tenants more channels to contact you and automate processes for seamless case management.
Our housing software allows you to adapt workflows quickly, document compliance activities, and automate reporting, ensuring you’re always audit-ready.
Cut down on repetitive, manual tasks and redirect staff efforts toward more strategic work. The process mapping solution supports drag-and-drop creation, automated approvals, and notifications, streamlining everything from maintenance scheduling to rent processing.
With a unified view of tenant cases, predictive analytics, and customisable dashboards, staff gain actionable insights to make faster, smarter decisions.
With integrated tools that prioritise, route, and escalate issues automatically, you can take charge of important case types and improve customer service levels and reduce complaints.
Liberty for Housing is a modular and scalable solution that allows your business to integrate new capabilities anytime with minimal disruption.
Accelerate your digital transformation journey via a single platform that gives you a 360-degree view of your tenants. Enable real digital inclusion to build meaningful tenant experiences and empower your team with connected workflows, actionable data and AI-powered processes.
Modern housing providers face a unique mix of operational pressure, tenant needs and regulatory demands. Netcall’s housing software is designed to tackle these challenges, empowering your teams to deliver better outcomes with less friction.
Housing providers often struggle with outdated communication channels, fragmented systems and a lack of real-time insight into tenant satisfaction. Tenants are left without simple ways to access services or give feedback, which is especially problematic under Tenant Satisfaction Measures (TSMs). Vulnerable tenants face an increased risk of digital exclusion, making inclusive and accessible engagement essential.
Our platform consolidates all tenant interactions into a single, 360-degree view, with omnichannel communication tools, self-service portals and integrated feedback loops. Real-time dashboards help track satisfaction and identify issues early.
Many providers face mounting repair backlogs, inefficient scheduling and rising costs tied to ageing housing stock. Delays in void turnarounds lead to income loss, and a lack of real-time data limits visibility across maintenance operations.
Our system supports smart scheduling, predictive maintenance, and real-time reporting to reduce backlogs and prevent issues before they escalate. With end-to-end asset lifecycle tracking and integration with property data, teams can prioritise urgent work, plan long-term maintenance and turn voids around faster to recapture lost income.
The pressure to comply with evolving legislation, including Awaab’s Law, TSMs and the Social Housing Regulation Act, is growing. Manual processes make it challenging to track compliance, manage documents and effectively support vulnerable tenants. Non-compliance risks serious reputational and financial penalties.
Our platform automates case management, record-keeping and compliance reporting, helping you stay ready for audits and aligned with housing regulations. Built-in workflows ensure consistent processes, while document management and tenant case tracking support transparent, accountable service delivery.
Rising rent arrears and reactive income management make it difficult to maintain financial health. Providers lack the predictive tools to intervene early or tailor support, while outdated processes limit budgeting accuracy and planning. In addition, manual rent collection and budgeting processes also limit business efficiency.
Our solution uses data-driven intelligence to flag at-risk tenants early and enable proactive intervention. Automating income tracking, rent collection, and budgeting streamlines financial operations, while forecasting tools support more confident planning and resource allocation.
“We wanted to avoid reinventing the wheel. The template provided a really good, solid foundation for us to develop our systems that would meet our specific requirements.”
Louise Davies,
Valleys to Coast
“Since implementing the Liberty Platform, which has enabled us to build MyCairn, all cases are handled quicker; you can instantly see where a customer is in the journey.”
Jenny Thorpe
Senior Advisor, Cairn Housing
Using our rapid application development low-code product, Adur & Worthing built a social housing repairs service that includes self-service appointment booking, operative scheduling, and fieldwork automation.
– 6,850 homes managed
– 17,900 repairs per year
– 24/7 availability
– 86% customer satisfaction rate
“We wanted to build our own case types and workflows and do that on a system that was easy to do, where we didn’t need code and expertise.”
Paul Byrne
Senior Business Improvement Officer, Clyde Valley Housing Association
A housing management system is a software that helps housing providers to manage and streamline the operations for their properties and tenants. A housing software, such as Liberty for Housing, acts as a central hub for managing housing operations, and can be used to enhance rent collection, communication, maintenance and tenant relations.
The function of a housing management system can vary based on the provider. Common key features and functions are:
The cost of housing management software depends on different factors such as the size of the organisation, the number of units managed, the required features and modules. Contact us to discuss your needs, and we will work our best to identify the necessary software.
On Demand
Balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication
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