There’s an app for that
Develop apps fast, as and when you need them. Better still benefit from apps that have already been delivered by our customers. Our Community has it covered – emergency alerts, status updates to tracking, workforce monitoring, volunteer communication, booking management, balance checkers and pre-recorded prompts.
Low-code Create and Converse users can download these apps on the AppShare today.Learn more
Insider’s Guide to Remote Working from ContactBabel
84% of UK contact centre agents have moved to home working as a result of the COVID-19 lockdown. This is a significant shift for many contact centres using the traditional, centralised model. As we move to the ‘next normal’, we need to delight customers with flexible resources.
ContactBabel’s Inner Circle Guide to Remote Working shares advice on how to implement remote working effectively.Get the report
Remote working in the contact centre
Let your contact centre agents work from anywhere without it having an impact on your customer experience. Liberty Converse is our cloud based omnichannel solution that’s easy to set up and even easier to use. Agents can use any number, on any device irrespective of where they are.
Delight customers with a positive customer experience each and every time.Learn more
Keep in touch
Whether your teams are office or home based, everyone across the business can easily stay in touch using our sophisticated speech bot, ContactPortal. Calls route to where they are supposed to in an instant.
During busy times, offer call backs over the phone or on your website to reduce call queues. No complex integration or hassle with your legacy hardware. And you can be up and running in 24 hours. Let QueueBuster handle the load.
Manage hospital appointments
Whether the appointment is in person, on the phone or via video patients can take control with a self-service portal. Patient Hub lets patients cancel, rebook or confirm appointments, request information and send messages.
Plus the Result module delivers a fast way for hospitals to provide patients details of tests results. This secure cloud-based solution can be rapidly deployed with minimal integration work by your hospital.Learn more
This is our toolkit for local government organisations – a framework of screens, processes and rules that councils have asked us for time and time again.
Roll out the most common services to the public in just a click – parking permits, blue badges and more.Learn more
The big takeaway for Cumbria is we couldn’t have delivered our COVID-19 response, with speed and agility if it wasn’t for Create.
During the COVID-19 outbreak, the Liberty platform was flexible to allow us to quickly adapt to make contact with patients and keep our contact centres readily available with the demand for remote working.