Newsroom 01 September 2022

Netcall joins UK Finance as an associate member


We’re excited to join UK Finance, the collective voice for the banking and finance industry.

As an associate member we’ll be engaging with finance industry leaders, bringing proven customer engagement and intelligent automation solutions to the Financial Services sector.
Representing around 300 firms, UK Finance is a leading trade association. They represent members’ interests to Government and regulators. Promoting innovation, they also offer a forum for dialogue across the sector.

Supporting agility in financial services

Ever-changing economic conditions mean customer needs are evolving rapidly. Spurred on by the COVID-19 pandemic, organisations across the UK are digitising customer processes — eliminating friction, speeding up delivery and increasing scalability. To successfully support customers during difficult times, while being fair and transparent, cross-organisation projects need to be delivered at speed.

Collaborate to innovate

Technology can automate and improve processes across the business quickly. For users, this means making it easier to track tasks, access information and gain access to resources or internal data.

Building on Netcall’s successful CX platform, Liberty Create delivers low-code technology that’s ideally suited to financial services. With low-code, non-IT staff can build, test and launch applications — to PC, tablet or mobile — without writing code. It’s easy to learn, and always under the governance and control of IT – enabling them to focus on more complex tasks.

Alex Ballingall, Account Director – Financial Services at Netcall, comments, “We are very pleased to join UK Finance as an associate member and are looking forward to taking part in the events and contributing our perspective as a leading customer services expert.

We believe that transforming legacy systems is key to building strong, robust businesses and creating lasting customer relationships. Innovation and emerging technology are crucial components and, as part of UK Finance, we can help share this message across the industry.”

Solve problems quickly, in weeks, not months

Take a look at the Liberty Create low-code solution – see how organisations like Nationwide delivers award-winning cx with low-code technology and HTB pioneers of digital banking are using it to innovate quickly and improve experiences for customers, and deliver operational efficiencies.

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