Resources: Get Insights on Automation, Apps and CX

You don’t need to replace your housing management system to transform services. Discover smarter, low-risk ways to modernise and meet new regulations.

Netcall’s awards are more than milestones – they’re markers of progress in how public services; healthcare providers and enterprises are rethinking what’s possible.

Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.

Rising expectations and shrinking budgets pushed Newcastle City Council to consolidate 100+ fragmented systems. With Liberty Create and Citizen Hub, they cut costs, saved time, and transformed citizen services—achieving £1m savings and 97.5% faster processing.

Across the UK and Canada, public sector organisations are under growing pressure to deliver faster, smarter and more responsive services. Budget constraints, rising expectations and legacy systems are common challenges, but they don’t always require big-bang transformation.

Tewkesbury Borough Council delivers an AI-enhanced Citizen Experience by streamlining services with intelligent routing, automation, and integrated systems—boosting efficiency, reducing call wait times, and freeing staff for higher-value work, all while maintaining a personal, human connection.

Process Management to Optimise Your Sales Operations helps align teams, streamline handoffs, and reduce tool overload—boosting efficiency, cutting costs, and turning complex sales funnels into smooth, scalable systems that convert leads into customers with confidence.

Enterprises today face unprecedented pressure to digitise processes, reduce costs and improve accuracy. Intelligent document processing (IDP) has emerged as a critical solution, evolving significantly to address complex business demands

Achieving Excellence in Patient Engagement: Listen as NHS Trusts reveal how digital innovation is transforming patient communication, access, and equity—plus a live demo of Liberty’s automation platform empowering more meaningful care across the NHS.