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ContactPortal, our sophisticated speech bot for NHS Trusts lets you streamline your call handling service. It reliably and accurately routes calls and soon becomes your polite and efficient front-line switchboard operator. Supporting both internal and external calls, it saves patients and staff time waiting for calls to be answered.

Despite routinely sending appointment reminder letters to patients, there was no process for patients to confirm whether they were attending or not. The poor DNA rates equated to over 30,000 missed appointments per year and a cost more than £2.8 million, every single year. Find out how Ipswich Hospital turned this around.

1,000 patient appointment reminders per day give an instant impact in reducing DNA rates at Chelsea and Westminster Hospital

Dave Downes, Senior Business Consultant at iESE joins Simon Pike, Market Solution Specialist at Netcall to discuss how to redesign council services with customer outcomes in mind. They discuss whether digital by default is always the right answer, how to make things easy for customers and how to make any change successful.

Dave Downes, Senior Business Consultant at iESE joins Simon Pike, Market Solution Specialist at Netcall to discuss 7 best practice tips when redesigning council services.

Dave Amps – Customer Solutions Director here at Netcall gives us an introduction to the Netcall Community and AppShare. Designed around the requirements for local government, our community allows councils to collaborate and share as well as meeting the digital declaration.