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Transforming your customer experience doesn’t mean you have to launch a big, slow and expensive transformation program.
In this interview we speak with Clay Richardson, Principal Analyst at Forrester and Christian Checkley, Director of Operational Improvement and Assurance at Mott MacDonald to discuss best practices for using Low-code platforms and how they are being implemented with great success.
Network Rail shows that low-code for utilities enables faster digital transformation and answers the question what is great customer experience?
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Improved call handling and real-time data at NCP enhances the customer experience. Contact Centre integration with legacy software makes it easy to work with.
Ensuring that all ACDs enable smooth, professional call handling and that calls from clients and external contacts are processed to the right department with minimum effort.
Recorded live from the offices of specialist bank HTB, we hear what Project Manager Faizal and Business Analyst Mike had to say about their low-code journey and what they’ve learnt along the way.
Improving the customer experience seems simple — you invest in the departments that face your customers — marketing, sales and service. But your customer experience doesn’t just depend on the people dealing with customers every day.
Liberty is our all-in-one customer experience platform that lets you make huge, transformational changes, fast.
Pioneers of a new [digital] approach to support expansion goals. They use low-code technology to build the systems they need and manage process improvement, internally.