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Case Management for IoT Devices – Feature Sheet

Case Management for IoT Devices makes sense of all your IoT device data, monitors and automatically trigger cases across your entire estate.

Download the IOT Feature Sheet

In the race to drive greater efficiencies, organisations are leaning on technology to work smart and optimise the time and resource they have available. Case Management for IoT Devices uses low-code technology to help you gain value from your data.

Generate value from data

Thanks to innovations in technology and the prevalence of the Internet of Things (IoT), far more sophisticated options are now readily available. But with this new power, a fresh set of challenges isn’t too far behind.

Most non-invasive monitoring is in place to reassure you of your customer’s safety and well-being. The data being collected from IoT devices provides organisations with real-time visibility, but the muddle of tracking torrents of data from multiple IoT devices (often from multiple manufacturers) and recording changes in status can be overwhelming.

Turn insights into actions

It’s difficult to know where to start. And the more IoT devices you have, the more complex it gets. Low-code can help fight through the data deluge and put IoT insights into action with Case Management for IoT Devices.

Benefits at a glance

Onboard any device, from any manufacturer
Manage the end-to-end device lifecycle
Provide officers with a view of all devices in homes they manage
Automate escalation and alerting help to ensure that no resident is forgotten
Faster response times as resident issues are prioritised in real-time
Device agnostic – you are unrestricted to purchase the devices your residents need
Avoid drops in service with monitoring of device performance and usage
Supports early intervention to help reduce impact on other service delivery teams such as the NHS

Separate reporting for each diagnostic

Manufacturers want you to use their data aggregator. When records are separate, it’s complex to see trends by customer. Each IoT device can upload data six times a day, or more. This results in multiple reports that need to be analysed, interpreted and actioned.

It quickly becomes a mammoth task to keep up with separate reporting for each diagnostic, as each manufacturer reports via their own data aggregator. Low-code provides a simple visual way for each team to keep track of their customers and be alerted when help is needed.

Develop a baseline, then trigger alerts

Data is only meaningful when it can be interpreted and acted upon. This can feel impossible when there is just too much to manage.

Use low-code to develop business rules based on baseline data, monitor the data for a period of time and then set the response rules.

Alerts and escalations

Your teams are busy with their daily tasks. They need to be able to respond fast when an important alert is received. And, if someone is away or unable to assist, they need to be able to escalate alerts to your local team support, area supervisor or manager.

Low-code ensures everyone is in the know, as and when it’s needed.

Vendor agnostic

Manage all your devices within one interface. With low-code, you build an easy to use interface to bring together information into one unified view. See data by household and by area.

Support the entire device lifecycle from manufacturer despatch, home installation, data reception and device data performance. You can also off-board for battery refurb or if a customer’s circumstances change.

Whole estate visibility

Managers need to be able to see the current trend status for every
household and area across the estate, as well as team workloads.

Low-code Case Management for IoT Devices helps to manage the workload around the team and real-time monitoring ensures that cases are actioned within their SLA. Real-time data enables managers to identify peaks and adjust staff resources accordingly.

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Features at a glance

Effective resource management – visibility across local areas, towns and estates
Support for targeting the most critical first with red, amber and green (RAG) status indicators on cases
Quickly achieve baseline reporting and establish ‘normal’ for each home and then agree rules to trigger alerts
Manual or automated alerts
Alerts can trigger automatic actions such as outbound agent assist phone call or SMS to nearest independent living support (ILO) or relative
Update customer records to record temporary absence

Admin

Secure password protected permissions
Easy to use ‘my page’ for carers
Area view to see if colleagues need support
Escalation alert routes to ensure everyone who should know is kept informed
Full reporting by device, by home or area

The Citizen Hub Advantage

This low-code framework, Citizen Hub, enables you to accelerate change using an agile approach and co-creating multidisciplinary teams.
Take control of your transformation. Empower departments and bring out the best in their thinking.
And, the ease of integration using REST and SOAP APIs makes harnessing your legacy infrastructure simple and fast.

You’ll also:

Accelerate digitisation: our functional modules are ready for you to tailor to 100% fit for your needs
Stay on top of changing demands: digital teams are able to iterate fast and make useful updates
Break down work silos: use agile methods for rapid process transformation
Cut costs: make big savings as you open self-service and use automated updates to keep customers informed

Why wouldn’t you?

Improve efficiency: multidisciplinary teams find faster better ways and boost productivity
Move the digital uptake needle by 85%: real-time visibility of process bottlenecks allows you to flexibly make improvements
Borrow, share and collaborate: move even faster with the help of our Community and AppShare

Technical sorted

Download this feature sheet

If you would prefer to view our feature sheet as a PDF, you can download it using the button below.

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