Quality Management
Find better ways to evaluate interactions, identify areas for improvement and give actionable feedback. The result? You’ll deliver exceptional customer experiences.
software development acceleration potential with a low-code platform
of new business apps developed by organisations will use low-code technologies by 2025
Respond to challenges and opportunities to deliver excellent tenant services and save money. Liberty enables you to achieve your business and customer service goals faster.
Tap into our deep housing know-how and get our proven tech working for your organisation.
Respond quickly to tenant needs and housing regulations for customer service and compliance.
Digitise manual processes using game-changing, low-code tools that reduce ongoing costs.
Get real-time reporting and a single case management view for better employee and tenant experiences.
Give tenants the information and service they need and expect. Drive a step change in customer service levels.
Transform your processes and controls at your speed – to fit your timelines and budgets.
Build trusted citizen experiences and empower your staff with connected workflows, data and AI–powered processes. Start your Council’s digital transformation journey here for greater efficiencies and cost savings.
“We wanted to avoid reinventing the wheel. The template provided a really good, solid foundation for us to develop our own systems that would meet our own specific requirements.”
Louise Davies,
Valleys to Coast
“Since implementing the Liberty Platform, which has enabled us to build MyCairn, all cases are handled quicker; you can instantly see where a customer is in the journey.”
Jenny Thorpe
Senior Advisor, Cairn Housing
“I’ve found the best things about Netcall’s low-code are how fast it is to build and that even ambitious end-to-end projects are possible. It’s intuitive and open, we can easily access data and connect to other systems.”
James Bovington
Senior Digital Developer, Adur & Worthing Councils
“Low-code was the obvious answer for us. We wanted to be able to build our own case types and workflows and do that on a system that was easy to do, where we didn’t need code and expertise to do that.”
Paul Byrne
Senior Business Improvement Officer, Clyde Valley Housing Association
Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.
Find better ways to evaluate interactions, identify areas for improvement and give actionable feedback. The result? You’ll deliver exceptional customer experiences.
Ditch spreadsheets and use our intuitive tools to save hours of admin. Optimise your staffing, scheduling and overall operational efficiency.
Improve your CSAT score by proactively managing issues in a better way. Use tailored case management and automation for excellent communications and swifter resolution.
Let robots handle mundane tasks that slow down your teams and free your people for higher-value work. We’ve made Robotic Process Automation (RPA) easy to use.