Demo: Croydon Council

Waste Management app Demo

Using low-code to provide a seamless waste management solution to citizens

Use Liberty Create to improve the waste management process

Croydon Council wanted to improve the customer experience and simplify the process for reporting missed bin collections. By using low-code they created an easy-to-use, accessible app. The app makes it straightforward for customers to notify them about missed bin collections or other issues such as spillages or assisted collections. And this has reduced calls to the contact centre, enabling the team to provide a more efficient service.

Victoria Hunt from Croydon Council discusses the design and build of their new Waste Services App, delivering a seamless waste management solution to citizens.

See low-code in action

Discover the power of Liberty Create for your organisation.

App of the Year 2022 showcases the best apps, created by our customers in Liberty Create — designed to enhance customer experiences, and demonstrate innovation and digital transformation.
Be inspired

Low-code has transformed the insurance broker experience. And it can help you too – by enhancing end-to-end customer service.

Explore some more winning ideas, built by our customers, using Liberty Create — our low-code platform.

Using Liberty Create for transformation

Each year we evaluate our entries against the three core criteria of customer experience, digital transformation and innovation. The awards celebrate the impressive efforts by our Create customers to digitally enhance the lives of customers, communities and organisations across the UK.

Customer experience

Great CX makes lives easier and builds goodwill. As a key differentiator that drives success, it means customers are treated right and treated well. Whether it’s for your customers, people or operations, a new app should be easy to use, fast and solve challenges.

Digital Transformation

Digital transformation is changing the lives of customers, organisations and communities everywhere – from redesigning processes or enhancing self-service. Whatever the challenge, digital change should deliver a positive, more efficient experience.


Innovation is coming up with new, creative ways to tackle challenges. You might need to be quick to respond to a changing situation, or looking for a new idea to solve a growing problem. Apps fuelled by innovative thinking produce results AND new opportunities.

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App of the Year 2022 shines a light on these award-winning apps — designed and built by our customers using Liberty Create.