Waste Management app Demo
Using low-code to provide a seamless waste management solution to citizens
Use Liberty Create to improve the waste management process
Croydon Council wanted to improve the customer experience and simplify the process for reporting missed bin collections. By using low-code they created an easy-to-use, accessible app. The app makes it straightforward for customers to notify them about missed bin collections or other issues such as spillages or assisted collections. And this has reduced calls to the contact centre, enabling the team to provide a more efficient service.
Victoria Hunt from Croydon Council discusses the design and build of their new Waste Services App, delivering a seamless waste management solution to citizens.
Low-code has transformed the insurance broker experience. And it can help you too – by enhancing end-to-end customer service.
Explore some more winning ideas, built by our customers, using Liberty Create — our low-code platform.
Using Liberty Create for transformation
Each year we evaluate our entries against the three core criteria of customer experience, digital transformation and innovation. The awards celebrate the impressive efforts by our Create customers to digitally enhance the lives of customers, communities and organisations across the UK.
Great CX makes lives easier and builds goodwill. As a key differentiator that drives success, it means customers are treated right and treated well. Whether it’s for your customers, people or operations, a new app should be easy to use, fast and solve challenges.
Digital transformation is changing the lives of customers, organisations and communities everywhere – from redesigning processes or enhancing self-service. Whatever the challenge, digital change should deliver a positive, more efficient experience.
Innovation is coming up with new, creative ways to tackle challenges. You might need to be quick to respond to a changing situation, or looking for a new idea to solve a growing problem. Apps fuelled by innovative thinking produce results AND new opportunities.
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Dave Briggs, Head of Digital Operations at Croydon Council spoke at a recent Gov Share event. Dave shares Croydon’s experience of developing digital services in low-code. An agile response to the pandemic.
App of the Year 2022 shines a light on these award-winning apps — designed and built by our customers using Liberty Create.
By upgrading its digital services, the council has been able to unlock resources and support the community during a time of crisis.