Why keeping the legacy IT ‘lights on’ is not enough for today’s councils

14th Sep, 2018

In many councils, both IT and business functions are stuck between a rock and a hard place. Forbes confirm that the majority of budget and resources is dedicated to maintaining legacy IT estates, and to managing vital, back-office systems. The expression, “lights on” capacity comes to mind. With continuing austerity it is essential to transform the way services for citizens, businesses and departments are managed and delivered.

With modern digital skills in short supply, new developer talent is hard, and expensive, to find. So what’s next for local authorities? What do the councils of the future look like?

Decision time – maintain or innovate?

Do you A: Divert resources away from the critical back-office systems and focus on delivering the new applications the council desperately needs?

Or B: let your digital transformation journey get bogged down in the sand?

The answer is - neither. Instead, explore a new way of working that supports both. Let’s not forget that option A is simply maintaining – not to be confused with asset sweating. Extracting the most you can from an existing solution is, well, okay actually. And necessary in our age of public austerity.

But technology, in the form of the legacy systems at many councils, has become the “frenemy” of innovation. And we say frenemy (friend and enemy - see what we did there?), as the technology is still critical and does some extremely complex work. Which, if harnessed correctly and used effectively – does empower greater transformation coupled with modern, digital tools fit for the future.

Digital Transformation together

Designing sustainable services means reinventing them to put the citizen at the centre. But very few local authorities have the time, budget or resources to deliver new digital applications that will transform service delivery. So it’s time to be more disruptive and follow a path set by some innovative and forward thinking councils, such as LGSS and Adur & Worthing Councils.

Low-code means real returns at low-risk

So the one thing that is clear: accelerating application delivery requires both new ways of working and new tools. A Low-code application platform is an essential investment to enable more people to develop more applications, faster.

Low-code for Local Government helps councils to reimagine user services and flexibly design, create and integrate all the digital features and communications they need.

The Netcall difference

The Low-code for Local Government digital platform gives you everything you need to build, deploy and improve applications without coding. And what’s more, our community of peers and library of free to share business Accelerators brings rapid benefits. Sharing the load in order to focus on what matters the most – making a real impact on the communities you serve.

To learn more, read our eGuide: IT in the age of the customer – how to deliver more applications, faster.

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