Resources: Get Insights on Automation, Apps and CX

Cutting costs in business requires eliminating waste and optimising processes. Continuous improvement ensures sustainable savings by refining workflows, reducing inefficiencies, and involving employees in solutions. With the right tools and mindset, organisations can maximise efficiency and long-term financial health.

Unlock the power of Salesforce process mapping with Spark. Use Universal Process Notation (UPN) to visualise, improve and align your workflows for seamless CRM implementation. Simple, collaborative, and scalable—start mapping your business success today.

Business process optimisation enhances efficiency, reduces costs, and improves workflows. Mapping processes helps uncover hidden inefficiencies, enabling better communication and decision-making. Businesses should prioritise optimisation alongside improvement to maximise productivity and ensure long-term success.

Social housing providers face increasing tenant expectations, but outdated housing management systems hinder progress. Rather than full replacement, modernising through integration and smarter data strategies improves efficiency, reduces costs, and enhances services. A flexible, connected approach drives digital transformation without disruption or excessive expense.

With live AI translation for contact centres, Liberty Converse allows agents to communicate effortlessly with customers in multiple languages. Find out more.

Liberty Converse boosts contact centre efficiency with real-time AI agent assist, offering instant guidance and insights. Agents respond with confidence, reducing delays and enhancing customer satisfaction.

Baloise quadrupled its document processing automation using Liberty IDP, cutting costs, improving accuracy, and enhancing customer response times. With 65% straight-through processing, employees gained flexibility, and operations became more scalable. The journey continues toward even higher efficiency and automation.

Your Technology and AI, Creating Greater Value. Join us for Netcall: Now & Next 2025 to hear from the leaders of our platform, including customers and technology visionaries, to explore how AI and automation are shaping the evolution of your solutions.

Discover how automation drives efficiency in revenues and benefits services, helping councils streamline processes, reduce costs, and deliver better outcomes for residents.