Patient journey: Connected or broken?
Watch our panel discussion now
We know that big tech has learnt the harsh lessons of a broken customer journey. These lessons are now being applied to the NHS to deliver a connected patient experience, improving satisfaction and boosting staff productivity and morale.
We discussed the advantages of an ecosystem, and how it enables and empowers NHS transformational programmes with our panel:
Phil Evans, Director of Partnerships, EIDO
Sally Rennison, Chief Commercial Officer, Patient Knows Best
Andy Haywood, Managing Consultant, Channel 3 Consulting
Doug Hopkins, Director of Partnerships VitalHub
Tom Baldock, Managing Director, Synertec
- What can we learn from big tech companies to improve patient experience?
- Is having an ecosystem of greater value than the sum of its parts and why?
- What benefits does your technology bring to the experience for patients, staff and Trusts?
- What does all this mean for a CIO of an NHS Trust?
With thanks to our partners for participating:
Empower patients to self-serve and increase capacity across your Trust