Resources: Get Insights on Automation, Apps and CX

Across the UK and Canada, public sector organisations are under growing pressure to deliver faster, smarter and more responsive services. Budget constraints, rising expectations and legacy systems are common challenges, but they don’t always require big-bang transformation.

Tewkesbury Borough Council delivers an AI-enhanced Citizen Experience by streamlining services with intelligent routing, automation, and integrated systems—boosting efficiency, reducing call wait times, and freeing staff for higher-value work, all while maintaining a personal, human connection.

Process Management to Optimise Your Sales Operations helps align teams, streamline handoffs, and reduce tool overload—boosting efficiency, cutting costs, and turning complex sales funnels into smooth, scalable systems that convert leads into customers with confidence.

Enterprises today face unprecedented pressure to digitise processes, reduce costs and improve accuracy. Intelligent document processing (IDP) has emerged as a critical solution, evolving significantly to address complex business demands

Achieving Excellence in Patient Engagement: Join Netcall and NHS England for a dynamic webinar as four NHS Trusts reveal how digital innovation is transforming patient communication, access, and equity—plus a live demo of Liberty’s automation platform empowering more meaningful care across the NHS.

South Hams District Council revolutionized Automated Parking Permit Processing with Liberty IDP, achieving 24-hour document handling, £95,000+ in annual savings, and superior accuracy. AI-powered automation streamlined applications, eliminated manual errors, and enhanced customer experience—setting a new benchmark for local government efficiency.

What if one intelligent agent could handle multiple queries across services, channels and systems. Welcome to AI Voice Assistance: Resolving what it can, routing what it can’t, and never asking the same question twice? 

Discover how insurers are transforming First Notice of Loss (FNOL) from a costly pain point into a competitive advantage with AI-powered automation—cutting costs, improving accuracy, and enhancing customer experience without replacing legacy systems.

A process map library centralises business workflows, improving efficiency, collaboration, and knowledge retention. Spark’s platform helps teams map, refine, and optimise processes while enabling continuous improvement. Accessible, structured, and easy to update, it ensures seamless operations and smarter decision-making for businesses.