Resources: Get Insights on Automation, Apps and CX

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How AI Is Revolutionising Government Services in the UK and Canada
Blog Post

How AI Is Revolutionising Government Services in the UK and Canada

Across the UK and Canada, public sector organisations are under growing pressure to deliver faster, smarter and more responsive services. Budget constraints, rising expectations and legacy systems are common challenges, but they don’t always require big-bang transformation.

Tewkesbury Borough Council | AI-enhanced Citizen Experience
Customer

Tewkesbury Borough Council | AI-enhanced Citizen Experience

Tewkesbury Borough Council delivers an AI-enhanced Citizen Experience by streamlining services with intelligent routing, automation, and integrated systems—boosting efficiency, reducing call wait times, and freeing staff for higher-value work, all while maintaining a personal, human connection.

How to Use Process Management to Optimise Your Sales Operations 
Blog Post

How to Use Process Management to Optimise Your Sales Operations 

Process Management to Optimise Your Sales Operations helps align teams, streamline handoffs, and reduce tool overload—boosting efficiency, cutting costs, and turning complex sales funnels into smooth, scalable systems that convert leads into customers with confidence.

09 July
Online
Netcall | Achieving Excellence in Patient Engagement
Event

Netcall | Achieving Excellence in Patient Engagement

Achieving Excellence in Patient Engagement: Join Netcall and NHS England for a dynamic webinar as four NHS Trusts reveal how digital innovation is transforming patient communication, access, and equity—plus a live demo of Liberty’s automation platform empowering more meaningful care across the NHS.

South Hams | Automated Parking Permit Processing with Liberty IDP
Customer

South Hams | Automated Parking Permit Processing with Liberty IDP

South Hams District Council revolutionized Automated Parking Permit Processing with Liberty IDP, achieving 24-hour document handling, £95,000+ in annual savings, and superior accuracy. AI-powered automation streamlined applications, eliminated manual errors, and enhanced customer experience—setting a new benchmark for local government efficiency.

How to Use a Process Map Library   
Blog Post

How to Use a Process Map Library   

A process map library centralises business workflows, improving efficiency, collaboration, and knowledge retention. Spark’s platform helps teams map, refine, and optimise processes while enabling continuous improvement. Accessible, structured, and easy to update, it ensures seamless operations and smarter decision-making for businesses.