Now, next and nearing with the BBC and Guardian contributor Gemma Milne [48 mins]
Science and technology journalist & author, Gemma Milne takes us through the key shifts in technology and society happening now, coming very soon and far ahead of us. From shifts in consumer expectations to the rise of experience over ownership, this session is a whistle-stop tour of what’s to come and what it means for us.
Watch all recordings from the day here.
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Many solutions, such as eforms claim to deliver digital transformation. But what they actually mean is that they will transform the front door and leave the rest of the citizen journey largely untouched. There are many stages of a citizen journey from request to fulfilment. If those stages are not transformed you get lots of rework, rekeying and errors. Resulting in inefficiencies, cost, unhappy citizens and employees!