Browse our webinar series’ or pick an on-demand webinar below
In this webinar, Richard Farrell was joined by Thomas Husson from Forrester to look at key CX and customer service trends. They look at the ongoing evolution of the contact centre and explore crucial omnichannel, AI and automation technologies, which are positively impacting the agent’s role and CX improvements.
Watch our webinar with Bernard Schaffrik from Forrester and our CINO, Richard Farrell, talking about transformative trends for automation software
NHS guest speakers join the Netcall team to share their adoption of digital applications that have reduced the burden on frontline workers.