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Why Omnichannel and Offshoring Can Work
These platforms enable businesses to integrate all of their channels and data in one centralised, cloud-based system. That means every agent can work from an accurate, up-to-date view of the customer, regardless of where they’re based. At the same time, customers enjoy a consistent and seamless experience – whether they’re communicating with someone in Dubai or Dublin


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Why Omnichannel and Offshoring Can Work
These platforms enable businesses to integrate all of their channels and data in one centralised, cloud-based system. That means every agent can work from an accurate, up-to-date view of the customer, regardless of where they’re based. At the same time, customers enjoy a consistent and seamless experience – whether they’re communicating with someone in Dubai or Dublin