Netcall for the NHS & Healthcare

Put patients first

Treat the problems with your processes and give your patients the care they deserve with our suite of contact centre, low-code, RPA and messaging solutions.

Patient Hub: A digital appointment booking system

You need to meet patient demand for better, digitised services but, at the same time, your budget is shrinking and efficiency is paramount. With Patient Hub, patients can book and reschedule all appointments, whether in person, on the phone or via video through a self-service portal. And they can request information and send messages. Meanwhile you get a real-time view of attendance and resource allocation.

The benefits

Reduce DNAs
Dramatically reduce all missed appointments by making it easier for patients to self-manage their attendance.
Cut costs
Make big savings by cutting print costs and going paperless.
Improve clinical utilisation
Redeploy resources in real-time to improve utilisation and reduce waiting times.
Reduce waiting lists
Reduce, validate and prioritise your patient appointments and take back control of your waiting list.

How Patient Hub works

  • The patient receives an SMS or an email, asking them to view their appointment information.
  • Two-factor authentication provides secure log-in.
  • They accept, rebook or cancel their appointment.
  • Rebooking and cancelling all appointments is handled to meet the hospital requirements. For example; they can pick another available appointment on the calendar or web chat or call a booking agent if they prefer.
  • Patients can see relevant letters, documents or surveys.
Save 69%
of postage costs over 5 years by bringing 60% of your patients online.
Find out how much you could save, we just need three stats from you and our account manager will take you on a tailored tour of our ROI calculator.
Find out how much you could save

Key features

Intuitive user interface
Patients can get up and running fast.
Automated Call Backs
Patients can request a Call Back (using Netcall’s patented technology) to rebook or cancel an appointment.
Integrated patient questionnaires
Patients can complete pre-admission and discharge questionnaires online.
Two-Factor authentication
Protect patient data with a user-friendly security measure.
Automatic follow-up
Prompt patients to use the portal with follow-up letters.

See it in action
Secure messaging
Send secure messages to patients via the portal and ask for a reply if required.
GDPR compliant
Support for General Data Protection Regulation (GDPR) compliance.
Multi-year annual pricing
No CAPEX required.
HL7 integration with Patient Administration System
Near real-time delivery of appointment information from the PAS.
Agnostic integration with telephony and video providers
Integration with Attend Anywhere™, Microsoft Teams™, Amazon Chime™ or any other provider for a truly seamless patient experience.

university hospital southampton logo
The cost savings, estimated at £150-200k per year, are significant, but much more important is the powerful reporting, which shows us whether a patient has accepted their appointment or not.
Netcall’s Patient Hub is really easy to use and it’s a real transformation – the first step in our journey towards a patient-held health record.