Liberty Connect

AI-assisted conversational messaging 

Liberty Connect is our AI-assisted asynchronous conversational messaging solution. Create an outstanding customer experience (CX) across every channel of choice. Liberate your digital conversations.

Netcall liberty connect chat

Focus on your customers

Focus on your customers’ needs and the impact of your automations and self-service choices across all of your digital channels. Navigate channel complexity to remove friction and build a data driven approach to effective reporting and decision making.
Netcall liberty connect conversation

Engage and assist

Create on-demand self-service across all digital channels and directly connect back office systems to customer problems. Use standard or tailored AI-based (artificial intelligence) chatbots to effectively support customer needs. Help customers to get the answers they need quickly, on whichever conversation channel they prefer.
Netcall liberty connect access

Choice is key

Enable multiple digital engagement channels and avoid the damage of frustrating broken customer journeys. There is less risk of losing sight of the customer and their needs when all interactions are consolidated into a single, consistent view.
Netcall liberty connect bots

Build your ecosystem

Turn your CX ambitions into reality. Optimised integrations into your existing systems and processes will support your teams and simplify access to information. When data is shared across multiple systems, you support more effective CX interactions, everytime.

Our customers

Read how some of our customers are using conversational messaging to deliver exceptional experiences
across channels every day, with Liberty Connect.

Dreams logo

The UK’s most recommended Bed Retailer, Dreams is set to replace its siloed customer engagement platform with a single integrated solution from Netcall that will deliver a seamless experience to customers across all its service channels.

south hams logo

South Hams District Council accelerates process delivery to drive improved customer experiences during the pandemic. They are using Connect along with Converse and Create solutions to facilitate a seamless customer experience across all channels.

cairn housing logo

Cairn Housing transforms the tenant journey from the beginning to the end of every interaction. Cairn was faced with tenants’ growing needs to request a service, or make a payment, at a time and using a method convenient to them. Read their transformation story.

Key features

Liberty Connect conversational messaging features will help you deliver outstanding customer experiences across digital engagements.
Here’s a few of it’s key features. We also give you a little taster of what happens when you couple Connect with other solutions on the Liberty Platform.

Management Information Systems

Have transparency into the intimate workings of your operations with customisable management information tools.

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  • Real-time reporting
  • Data exports
  • Chatbot performance reporting

When you combine Connect with Liberty Converse, our omnichannel contact centre, you can create your very own custom dashboards.


Connect with customers across a wide selection of digital asynchronous and synchronous channels for customer conversations.

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  • SMS
  • Twitter
  • Facebook Messenger
  • Web Assistant

Combine Liberty Connect with our omnichannel contact centre, Liberty Converse, you can add any phone, softphone or email to your channels.
Combine it with Liberty Create low-code to add any of the Create apps too.


Use automations to drive timely, effective self-service with standard and custom chatbots. Build customisable intelligent CX automations across your digital and non-digital channels.

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  • Liberty Bot Studio
  • Customer intelligent self-service chatbots
  • Attendant routing
  • In-conversation apps
  • Custom event bot triggers
  • Liberty Create interface

The beauty of the Liberty Platform is you can couple Liberty Connect with any of our other solutions in our tool box. From custom IVR, agent omnichannel queuing and routing to bots and payments.


Connect natively integrates with many third-party business systems. It offers additional integration support through open APIs, enabling custom connectors to your systems.

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  • Microsoft Teams
  • Microsoft Dynamics
  • Liberty Converse

Combine Liberty Connect with any of our other solutions on the Liberty Platform to deliver powerful integrations. So that’s CreateConverseRPA as well as Patient Hub and Citizen Hub. With Converse, you’ll have access to Open Web Services and our speech bot ContactPortal and Notify.


A growing online space for those creating more efficient and effective engagement experiences. Share your expertise, questions and answers with your peers and Netcall.

Learn more
  • Extensions, dashboards, report templates and applications library
  • Free of charge to platform users
  • Access to hundreds of resources
  • Share best practice in the forum
  • Suggest new ideas, vote for your favourite features
  • Events
  • Support portal access

Use cases

Here are some quick examples of how people are using Liberty Connect for their conversational messaging,
to deliver exceptional experiences every day.


Use customer surveys across your digital channels to helps you measure brand perception, understand customer satisfaction and, help measure and inform your agents.

Identify where to improve
Review customer satisfaction scores
Perform independent assessments

woman's hand holding and using a mobile phone

For richer self-service experiences allow your customers, to access processes and apps directly in web assistant conversations.

Dynamic and interactive
Full user interface control
Real-time assisted process automation
Multi-use case benefits

woman using mobile phone to send text message on social media at night.

When a customer visits a specific page on your website, find out how you are doing. Use your web chat to rate the page.

Simple rating
Thumbs up, thumbs down
Assess opinion of the page

make customers happy home background

Make it quick and easy for customers to find the information they need. The collection point app provides location information for deliveries.

Automate processes for routine requests
Choice of locations
Notification on arrival

COVID-19 repsonse at Cumbria County Council

Let customers make changes to their deliveries. Customers pick convenient times and self-serve delivery appointments direct from your website.

Present upcoming deliveries
Customer selects relevant delivery change
Provide revised confirmations

Liberty Platform

Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions that lets you manage and improve your customer experience, effortlessly. Take a look at what else is in our toolbox.

liberty create icon

Liberty Create:
Low-code platform

Dream it, Build it. Build almost any app you can dream up. It’s tailor-made for citizen developers but includes all the functionality that seasoned pros rely on. 
Liberty RPA Icon

Liberty RPA:
Robotic process automation

Free-up people.
Use software robots to increase accuracy, quality and scalability while reducing human error. 
liberty connect icon

Liberty Connect:
Conversational messaging

Go digital. Exchange messages with your customers over almost any digital channel, and add chat bots to your comms stack.
liberty converse icon

Liberty Converse:
Contact centre solution

Unite and optimise. Track and improve agent performance and connect all your communications channels in one feed. This is the tech that made us famous.