Omnichannel messaging
Liberty Connect
Our conversational messaging solution weaves intelligent, on demand self-service into your customer experience ambitions. Connect your favourite business tools to almost any communications platform – WhatsApp, Facebook Messenger, Twitter DM and more.
Features
Start chatting
Our Web Assistant lets you chat with customers direct from your site. Agents can respond in the moment and even choose from a range of ready-to-send replies.
See the whole conversation
All your customer interactions are weaved into one thread. So it doesn’t matter who picks up a new customer message, they’ll have the context they need to continue the conversation.
Access the latest platforms, instantly
If a new messaging platform emerges, we’ll automatically roll out an update to include it in your communications stack. That way your agents can focus on the message, not the medium.
Bring in the bots
Connect lets you bring bots into the mix so you can automate conversations and interactions. Now your agents can focus on more important tasks.
Chat 2.0: The asynchronous revolution
We’ve all put off calling a company because we don’t have a spare half-hour. Connect lets your customers drop in and out of the conversation at their leisure.