AI-assisted conversational messaging
Liberty Connect is our AI-assisted asynchronous conversational messaging solution. Create an outstanding customer experience (CX) across every channel of choice. Liberate your digital conversations.




Our customers
Read how some of our customers are using conversational messaging to deliver exceptional experiences
across channels every day, with Liberty Connect.
Key features
Liberty Connect conversational messaging features will help you deliver outstanding customer experiences across digital engagements.
Here’s a few of it’s key features. We also give you a little taster of what happens when you couple Connect with other solutions on the Liberty Platform.
Management Information Systems
Have transparency into the intimate workings of your operations with customisable management information tools.
Learn more- Real-time reporting
- Data exports
- Chatbot performance reporting
Conversations
Connect with customers across a wide selection of digital asynchronous and synchronous channels for customer conversations.
Learn more- SMS
- Facebook Messenger
- Instagram Messaging
- Google Business Messaging
- Web Assistant
- Softphone/Phone (with Converse)
- Email (with Converse)
Automations
Use automations to drive timely, effective self-service with standard and custom chatbots. Build customisable intelligent CX automations across your digital and non-digital channels.
Learn more- Liberty Bot Studio
- Custom chatbots
- Attendant routing
- In-conversation apps
- Custom event bot triggers
- Liberty Create
- Custom IVR dialogues (with Converse)
- Agent omnichannel queuing & routing (with Converse)
Integrations
Connect natively integrates with many third-party business systems. It offers additional integration support through open APIs, enabling custom connectors to your systems.
Learn more- Microsoft Teams
- Microsoft Dynamics
- Liberty Converse
- Liberty Create
- Liberty RPA
- Patient Hub
- Citizen Hub
- ContactPortal
Community
A growing online space for those creating more efficient and effective engagement experiences. Share your expertise, questions and answers with your peers and Netcall.
Learn more- Extensions, dashboards, report templates and applications library
- Free of charge to platform users
- Access to hundreds of resources
- Share best practice in the forum
- Suggest new ideas, vote for your favourite features
- Events
- Support portal access
Use cases
Here are some quick examples of how people are using Liberty Connect for their conversational messaging,
to deliver exceptional experiences every day.
AI-powered Automation & Customer Engagement
Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions that lets you manage and improve your customer experience, effortlessly. Take a look at what else is in our toolbox.

Low-code platform
Robotic process automation
Use software robots to increase accuracy, quality and scalability while reducing human error.

Conversational messaging

Contact centre solution