Webinar 03 August 2020

New features in Liberty Converse


Jonathan Gunner demonstrates the key new features of Liberty Converse, our contact centre solution, in this webinar.


Managing Consultant, Jonathan Gunner, talks Laura Ritchie through the key new features that have been introduced in the latest version of Liberty Converse in this webinar.

Topics that are covered include:

  • Account settings
  • Voicemails
  • Omniqueue
  • Interacting state
  • Media skills
  • Call transfer
  • Wrap ups
  • Dashboards and scorecards
  • Reporting
  • Agent evaluation
  • Shift and rota management
  • The relationship with Liberty Connect
 

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[6 minutes]