Webinar 03 August 2020
New features in Liberty Converse
Jonathan Gunner demonstrates the key new features of Liberty Converse, our contact centre solution, in this webinar.
Managing Consultant, Jonathan Gunner, talks Laura Ritchie through the key new features that have been introduced in the latest version of Liberty Converse in this webinar.
Topics that are covered include:
- Account settings
- Voicemails
- Omniqueue
- Interacting state
- Media skills
- Call transfer
- Wrap ups
- Dashboards and scorecards
- Reporting
- Agent evaluation
- Shift and rota management
- The relationship with Liberty Connect
View one chapter at a time:
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Take a closer look
See us in action – Book a one-on-one Liberty Converse demo with one of our experts
Converse Product Sheet
An omnichannel contact centre solution built with the customer in mind