Product Sheet 30 October 2019

Patient Hub – making life easier for patients, while reducing costs

We understand the strain that Did Not Attend (DNA) rates put on the NHS. With the current average DNA rate being 9.3% and costing the NHS over £1bn per year, it’s a big problem.

Patient Hub can reduce patient DNAs by as much as 40%. That’s not just a big saving – that’s huge.

You can read or download the full Patient Hub product sheet here.


They automated 65% of calls

The most common questions could be easily answered by a robot, rather than an agent. So that’s what they did. Meanwhile, it could forward trickier cases directly to a real person. Who was much more likely to be free.

Cut average call waiting time in half

While getting zero complaints.

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