Make complex decisions simple.

Use Artificial Intelligence and Machine Learning to gain richer insights to your data and improve business decision making.

Fuel every

Shatter data silos. Integrate processes and data to simplify the customer journey using low-code and contact centre tech.


Combine multiple process automation technologies and boost your customer experience.


Extend your front-end dev team. Use low-code to accelerate
business and IT app development.


Customer success at iESE awards

Three of our local government customers were recognised for outstanding achievements at the iESE Public Sector Transformation Awards 2022.


NHS Dumfries and Galloway

Pioneering digital transformation for NHS Scotland with joined up services that improve both patient experience and sustainability, using their patient portal – digital responses hit 67% within three months.


New ways for Blackburn with Darwen

The combination of Liberty Converse and Liberty Connect have enabled Blackburn with Darwen to find new ways to provide frontline services post COVID.


Improving employee experience

David Robson, IS/IT Director at ATS Euromaster talks to us about automation and their deployment of Liberty RPA.

Helping 600+ organisations deliver
great customer experience


Improving employee experience

Liberty RPA links core systems to keep services up and running.

Bots handle repeatable tasks
Time saving is the critical result
Improves quality of life for staff

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Build better customer experiences

Liberty Platform helps elevate customer experience to unrivalled levels.

Consolidated multiple systems
Improved processes
A single customer conversation

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New ways for frontline services

Liberty Converse and Connect have transformed frontline services.

Consolidated multiple systems
Improved processes
A single customer conversation

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Built an app in a week

Low-code gathers up-to-date waiting list information to be quickly delivered to NHS England.

Built an efficient process
88% of patients interacted
Significant reduction in calls

Cumbria County Council logo

Accelerates digital transformation

Low-code has changed the way customers interact with them for the better.

Transformed services in 12 weeks
Made huge savings
Industry leading response times


Engage and empower employees

Low-code delivers lean methodology efficiencies that they can expand on.

Efficiency saving of 83%
Drive great CX
Iterative deployment

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Striving for operational excellence

A single low-code platform for managing competition and voting campaigns.

Trained in 2 days
Prototype in 2 days
Final delivery in weeks


79% increase in account switches

Low-code technology powers award winning customer service to building society members.

Built in 8 weeks
Track and trace of ISA activity
Significant cost reductions


Transforming online experiences

Low-code brings benefits for the customer, the business and the environment.

Significant financial saving
Integration to legacy systems
Move from paper-based processes

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Delivers huge time savings

Robotic process automation technology handle the reallocation of tickets.

Reduced task from 100s to 14s
Huge time savings
Reduced resource costs

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A new digital approach

Low-code replaced manual processes, integrated their tech stack and is driving efficiencies.

Delivered four months early
One-third of anticipated cost
No need to raise headcount

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Postage costs cut by 50%

Patient Hub gives patients an improved experience and more control over their appointments.

66% uptake in first 4 months
Available 24/7, on any device
Available for all appointments


Confidently facing a digital future

A fast-paced journey to embrace digital and remove legacy systems.

Framework for future success
Replaced legacy CRM
Easy integration with third parties


Building a culture of transformation

Low-code is being used to update their systems and processes.

Rapid reinvention of processes
Paper use vastly reduced
Resource and time savings


Accelerating process delivery

Low-code enables the council to transformation three times faster than previous systems allowed.

Single integrated platform
First app delivered in one week
Greater visibility

hampshire hospitals nhs foundation trust patient hub

65% uptake in 3 months

Patient Hub has enabled them to reduced their letter templates from 8,000 to three.

Secure online digital portal, 24/7
Easy for patients to use
More than a 99.9% saving

AI-powered Automation & Customer Engagement

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Liberty Create:
Dream it, Build it. Build almost any app you can dream up. It’s tailor-made for citizen developers but includes all the functionality that seasoned pros rely on. 
Liberty RPA Icon
Liberty RPA:
Robotic process automation
Free-up people.
Use software robots to increase accuracy, quality and scalability while reducing human error. 
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Liberty Converse:
Contact centre solutions
Unite and engage. Track and improve agent performance and connect all your communications channels in one feed. This is the tech that made us famous.
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Liberty Connect:
Omnichannel messaging
Go digital. Exchange messages with your customers over almost any digital channel, and add chat bots to your comms stack.

What would you like to do?

Improve customer experience

Transform my customer experience

See how we can help you dramatically improve (and keep improving) your customer experience, while cutting costs.

process automation business transformation

Speed up my transformation

Digital transformation doesn’t have to mean big, expensive programs that cost the earth and disrupt what’s already working. We can help you transform fast, from the ground up, one process at a time.

Business app development

Improve IT performance

Your IT team has a lot to be getting on with. We can help you free-up time by reducing the development burden and empowering citizen developers to get in on the action.


Automate processes

When organisations focus on delivering legendary service – when they invest in the technology, create an effective workplace culture and train and develop their staff – they deliver some really outstanding results. See how.

Solutions for your industry

Financial Services

Financial Services

Move faster, stay compliant and build better customer relationships to deliver digital-first.

Local Government

Local Government

Improve service, reduce costs and become more efficient and stay on top of customer demand.

Insurance - London Market

Insurance – London Market

Tech to deliver on the market’s aspirations for change to deliver digital-first.

Insurance - Claims

Insurance – Claims

Take the pain out of claims and simplify the customer journey to provide superior cx.

Housing Associations

Housing Associations

Our end-to-end tenant management solutions for housing associations that transform the tenant journey.

Shouldn’t customer experience
be great, every time?

Introducing an all-new way to improve your CX, fast!