79% increase in account switches
Low-code technology powers award winning customer service to building society members.
Built in 8 weeks Track and trace of ISA activity Significant cost reductions
CX and Customer Service Trends and Priorities
In this webinar, our CINO, Richard Farrell, was joined by Thomas Husson from Forrester to look at key CX and customer service trends.
I am CX
Celebrating the people who make a difference – an elite band of bright people who are united by a passion for customer experience.
A shot in the arm for the NHS
Richard Farrell discusses how intelligent automation will be instrumental in the growth and development of the NHS and caring for patients.
Helping 600+ organisations deliver
great customer experience
Increases claims processing efficiency by 57%
Giving colleagues and customers the best possible experience.
App developed in 3 weeks 7% point rise in customer NPS Build and iterate quickly
Built an app in a week
Low-code gathers up-to-date waiting list information to be quickly delivered to NHS England.
Built an efficient process 88% of patients interacted Significant reduction in calls
Accelerates digital transformation
Low-code has changed the way customers interact with them for the better.
Transformed services in 12 weeks Made huge savings Industry leading response times
Build better customer experiences
Liberty platform is helping to elevate customer experience to unrivalled levels.
Consolidated multiple systems Improved processes A single customer conversation
Striving for operational excellence
A single low-code platform for managing competition and voting campaigns.
Trained in 2 days Prototype in 2 days Final delivery in weeks
Delivers huge time savings
Robotic process automation technology handle the reallocation of tickets.
Reduced task from 100s to 14s Huge time savings Reduced resource costs
A new digital approach
Low-code replaced manual processes, integrated their tech stack and is driving efficiencies.
Delivered four months early One-third of anticipated cost No need to raise headcount
Postage costs cut by 50%
Patient Hub gives patients an improved experience and more control over their appointments.
66% uptake in first 4 months Available 24/7, on any device Available for all appointments
One platform. Four solutions
Liberty Create:
Low-code
platform
Dream it, Build it. Build almost any app you can dream up. It’s tailor-made for citizen developers but includes all the functionality that seasoned pros rely on.
Liberty RPA:
Robotic process automation
Free-up people.
Use software robots to increase accuracy, quality and scalability while reducing human error.
Use software robots to increase accuracy, quality and scalability while reducing human error.
Liberty Converse:
Contact centre solutions
Unite and engage. Track and improve agent performance and connect all your communications channels in one feed. This is the tech that made us famous.
Liberty Connect:
Omnichannel messaging
Go digital. Exchange messages with your customers over almost any digital channel, and add chat bots to your comms stack.
What would you like to do?
Transform my customer experience
See how we can help you dramatically improve (and keep improving) your customer experience, while cutting costs.
Speed up my transformation
Digital transformation doesn’t have to mean big, expensive programs that cost the earth and disrupt what’s already working. We can help you transform fast, from the ground up, one process at a time.
Improve IT performance
Your IT team has a lot to be getting on with. We can help you free-up time by reducing the development burden and empowering citizen developers to get in on the action.
Blistering speed app development
Build full-stack apps ten times faster with our low-code platform Liberty Create.
Recognised as a leader
Their expertise in – and tooling for –
business developers makes it a potential choice for clients seeking a single platform
for both professional developers and
business experts.
Netcall understand how to foster collaboration between developers and business people really, really well.
One thing that’s really different about Netcall is they began their life, their journey, as a company focussed on empowering business people and then they pivoted to developers.