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Jonathan Rapley

You need to make it easy for patients to manage their appointments so they keep you in the loop. And you need an overview of patient interactions so you can get accurate data about attendance. Most clinics are focused on addressing the first challenge with SMS. They send patients a text asking them to confirm or reschedule their appointment.


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Richard Billington

​Deep funding cuts over recent years have forced local government to find efficiency savings in order to continue delivering services. With no end to austerity in sight, the latest analysis indicates that English councils will face a funding black hole of almost £8 billion by 2025.