Resources: Get Insights on Automation, Apps and CX

Enterprises today face unprecedented pressure to digitise processes, reduce costs and improve accuracy. Intelligent document processing (IDP) has emerged as a critical solution, evolving significantly to address complex business demands

Achieving Excellence in Patient Engagement: Join Netcall and NHS England for a dynamic webinar as four NHS Trusts reveal how digital innovation is transforming patient communication, access, and equity—plus a live demo of Liberty’s automation platform empowering more meaningful care across the NHS.

South Hams District Council revolutionized Automated Parking Permit Processing with Liberty IDP, achieving 24-hour document handling, £95,000+ in annual savings, and superior accuracy. AI-powered automation streamlined applications, eliminated manual errors, and enhanced customer experience—setting a new benchmark for local government efficiency.

What if one intelligent agent could handle multiple queries across services, channels and systems. Welcome to AI Voice Assistance: Resolving what it can, routing what it can’t, and never asking the same question twice? 

Discover how insurers are transforming First Notice of Loss (FNOL) from a costly pain point into a competitive advantage with AI-powered automation—cutting costs, improving accuracy, and enhancing customer experience without replacing legacy systems.

A process map library centralises business workflows, improving efficiency, collaboration, and knowledge retention. Spark’s platform helps teams map, refine, and optimise processes while enabling continuous improvement. Accessible, structured, and easy to update, it ensures seamless operations and smarter decision-making for businesses.

The term Agentic AI is gaining a lot of traction across many sectors. It’s time to cut through the noise, so this blog delves deeper into what agentic AI truly involves and looks at what this technology really means for your organisation.

Holland & Barrett adopted our process mapping solution, moving away from static, traditional tools. This shift enabled decentralised ownership of processes and fostered stronger collaboration and engagement across teams.

AI in the public sector is more than cost savings—it transforms lives, empowers staff, and improves citizen services. It enhances efficiency, reduces crises, boosts job satisfaction, and enables proactive solutions. Fast to implement, it reimagines public services for lasting community impact.