Webinar with guest speaker from Forrester

Transformative trends for automation software: How are RPA and low-code evolving?

Recorded: Tuesday 4th May 2021

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Watch our webinar with guest speaker, Bernhard Schaffrik, Principal Analyst at Forrester.

As businesses seek to return to the ‘new normal’ after many months of disrupted change, it’s critical they adopt pragmatic technologies, such as process automation and low-code, to increase business agility and innovation. To deliver improvements successfully, they need to remove disjointed, inefficient processes and replace them with a seamless, joined up flow.

So, how do you identify which processes and tasks to automate, so that you can make big improvements, fast?

In this webinar, our CINO, Richard Farrell, is joined by Bernhard Schaffrik from Forrester to explore the key trends in the automation software market. They discuss the best types of processes and tasks to automate and provide practical recommendations for businesses who want to get started, or scale up and combine robotic process automation (RPA) with other transformation tools, such as low-code.

They will share best practices and insights from across a wide range of industries to illustrate how you can leverage RPA and low-code, to improve operational efficiency and deliver better customer experience.

Watch this webinar to learn more about:

  • How RPA and low-code are evolving and what's coming next?
  • Which types of processes and tasks best enable you to fully leverage the power of automation?
  • What should you consider when getting started, or scaling up your process automation?

Register to watch using the form on the right – and we’ll send you the link to watch on demand.

Bernard Shaffrik

Principal Analyst – Forrester


Bernhard’s research supports CIOs and technology leaders with their broader transformation challenges. His thought leadership provides guidance on how to manage technology-driven business models and how to drive sustainable technology innovation. Bernhard is a hands-on expert in emerging technologies such as robotic process automation (RPA), artificial intelligence (AI), the internet of things (IoT), and cloud computing.

Richard Farrell

Chief Innovation Officer – Netcall

Netcall team farrell richard

Richard investigates and advises on changing environments, technologies and trends, working closely with tech and business analysts to inform his knowledge, which he’ll share as part of this webinar.

Over the past 20 years at Netcall, he has researched, innovated and delivered solutions that meet the needs and challenges that our clients face. He has a rich and in-depth understanding of customer contact management.

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