In-person | Thursday 23rd May 2024, 10:00am – 2:00pm
Thursday 23rd May 2024
10:00am – 2:00pm
Sevenoaks District Council, Council Offices, Argyle Road, Sevenoaks, TN13 1HG
Please join us at our exclusive event, featuring speakers from Sevenoaks District Council & Croydon Council.
Hear how Sevenoaks and Croydon have used Netcall’s Liberty Create low-code to fast track their transformation and spend time networking with peers from councils in South East England.
09:30am
Registration Opens
10:00am
Host SevenOaks Welcome and Introduction
10:15am
The Starting Point of Our Digital Transformation Journey – Amy Wilton
Learn how Sevenoaks transformed digitally as they showcase their solutions to various challenges of modernising customer service and improving efficiencies using Citizen Hub. From building a dynamic team to adopting agile methods, learn the practical steps they have taken and what’s next in their path to digital transformation.
11:00am
Ignite Your Digital Transformation Journey with Liberty Spark – Chris Green
Uncover the future of process optimisation and improvement capability with Liberty Spark. This insightful session will explain the rationale behind the acquisition, integration plans, a live demo, and a Q&A.
11:45am
Refreshment Break
12:00pm
Implementing a low-code platform to support effective processes – Kevin Rowe and Phanindra Kandula
Croydon Council’s Digital Platform Team share their low-code journey, replacing their legacy CRM and My Account with Netcall’s Citizen Hub. They’ll demonstrate their game-changing licensing app which improves processes for local businesses and the council’s Licensing service.
12:45pm
Questions and answers forum
13:00pm
Lunch & Networking
14:00pm
Finish
Sign up now by filling in the form on the right.
Registration deadline: Friday 17th May 2024.
Amy Wilton
Head of Information and Customer Solutions
Sevenoaks District Council
Chris Green
Commercial Director- Liberty Spark
Phanindra Kandula
Croydon Borough Council
Kevin Rowe
Digital Platform Development Manager
Croydon Borough Council
Connect or replace your legacy tech and rationalise your applications to boost compatibility, maintenance and performance.
Working hard to deliver quality customer citizen services, Sevenoaks needed a solution to better support their proactive omnichannel customer service strategy. With a focus on managing rising inbound volumes, their goal was to promote more self-service to improve the customer experience and ease pressure on existing resources.
Croydon Council has chosen Netcall’s low-code platform as instrumental in delivering frontline digital resident services in order to meet their Digital Strategy.
For nearly 15 years, local authorities have had to face and manage the twin challenges of decreased funding while demand for statutory services increases (the services they are legally required to provide).