Netcall for Financial Services

More flow. Less friction.

Move faster, stay compliant and create long-lasting customer relationships with our low-code and contact centre solutions.

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Build trust

It’s the small everyday moments that build trusting relationships. Like making it easier for customers to apply for loans or mortgages on their mobile. Or giving them real-time data on their spending habits. With Liberty Create, you can produce more of these moments without blowing your budget or committing huge amounts of time to development.  
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Accelerate app development

Digital has transformed life for finance businesses and agility is now the order of the day. We can help you get up to speed. Liberty Create lets you bring citizen developers and IT experts together to ramp-up app development. Business users can get apps 80% of the way there, while your IT department can make sure they meet your high standards. What used to take months, now takes days.
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Stay in touch with customers

Money is a sensitive topic and your customers want to know when things change on their account. Liberty Converse gives you everything you need to stay in touch. You can automatically notify users when they slip into their overdraft or forget to pay a bill. Plus, you can use whatever channel suits them best – text, email, WhatsApp, Facebook Messenger and more.

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Shatter your data silos

Your business can’t get by without big, powerful enterprise solutions. But sometimes these systems can become data prisons – crucial customer information gets locked into databases and before you know it, only certain people can access it. Liberty Create helps to shatter these silos so that every app you build is fueled with up-to-date customer information. It has pre-built integrations with most business applications and uses SOAP and REST APIs so it can even connect with niche tools.
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Take the hassle out of applications

Applications, whether they’re for a new ISA, a mortgage or a credit card, create a lot of work for you, your brokers and your customers. We can relieve some of this burden. Liberty Create lets you automate processes and create new apps to address inefficiencies. You can take manual paper-based processes online or create new, more efficient ways to process applications. The upshot? Happier customers and a lot less manual work for you. That’s the beauty of low-code.
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Streamline your customer experience

Nobody wants to explain the same problem to five different people. Improve your customer experience by answering customer queries on first contact. With Liberty Converse, your agents can see the entire thread of the conversation in one place. That way every agent has the context to help your customers. Plus, you can customise your call forwarding to make sure customers get through to the right person, first time round.
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To comply, or not to comply? It’s not really a question.

Regulations are a fact of life but compliance doesn’t have to be a painful, drawn-out process. We can give you the tools you need to create new processes, fast. Whether you have to give customers access to data, pseudonymise sensitive information or shore up security, we can help you make big changes in short timeframes. 
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How to process 100K applications a week

Nationwide had an influx of people applying for ISAs and this was putting a strain on their system. And as people were rushing to complete applications, standards started to slip.

Then they automated the process using low-code. Now they can process over 100,000 applications in a week. That means no more rushing and a better experience for everyone.

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We have been absolutely delighted with Netcall. The product is brilliant and ‘does exactly what it says on the tin’. What more can I say, Netcall really is spot on!
— Mark Christer, Customer Services Director, More Than
Case Studies

Meet the financial institutions banking on our solutions.

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