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Delivering a great customer experience (CX) relies on offering user-friendly technology, combined with a customer-centric company culture. Learn more about how the insurance sector is rising to this challenge.
For Nationwide, their members come first. That’s why they have topped the league table for customer service for a number of years. To stay on top, they have been through a digital transformation journey, using Netcall solutions to build low-code for banking apps and systems.
Chantal Constable looks after the collections capability and consulting at CGI. She recently joined us for a fireside chat to give the perspective from retail banking. She discusses the changes, their customers have seen in collections in recoveries within the last 5 years.