Put patients first

Patient Hub provides a communications portal facilitating appointment management and consultation. The patient receives an SMS or an email, asking them to view their appointment information. This can be via a phone, in person or video appointment. Two-factor authentication then provides a secure log-in.

Patients easily accept, rebook or cancel their appointment. Rebooking and cancelling appointments is configured to your process. For example; patients pick another available appointment on the calendar, or contact a booking agent by phone or web chat. And patients can see relevant letters, documents and surveys that support the appointment.

As hospitals open up in-person appointments, it’s crucial to maintain site safety. With physical distancing measures in place, there will be reduced seating, which means patients may have to go to wait elsewhere in the hospital, in their car or wait outside.

You can also check for symptoms prior to the patient leaving home to avoid wasted journeys. Allow patients to check in remotely and let reception know they have arrived before entering the hospital.

The Patient Hub Result module allows you to deliver test results quickly, securely and discreetly. Once test results are uploaded into Patient Hub, the patient receives an SMS message that prompts them to log into their account. After a quick two-factor authentication check, they can view their results. It’s that simple.

Managing paper letters for appointments has always presented booking centre managers with a bit of a headache. Controlling the number and consistency is a challenge. Often managers use big spreadsheets to maintain control.

With digital letter templates, you can use conditional formatting to present every clinical department’s requirements. They are easy and fast to update or change. And there is an audit trail for every letter issued. Save time and prevent incorrect letters reaching patients.

High waiting list numbers put every department under pressure. Overdue tests or X-rays mean patients can’t attend a scheduled appointment, and often you only know this as they walk through the door. Last minute updates are really disruptive and prevent other patients from using available slots.

When a patient is asked to return home unexpectedly without treatment due to a missing requirement, it causes stress. The hospital also has the added administration of arranging the next suitable date. The Surveys feature within Patient Hub captures patient attendance and other information digitally.