The challenge
UK Power Networks own, construct and maintain the electricity infrastructure across London, the South East and East of England. The standard of service that they deliver is stringently measured by their regulator, Ofgem. Excellent customer experience (CX) is one of their highest priorities so they continually develop innovation, efficiencies and staff development for optimum performance.
High performance programme
The Lean Improvement Team are tasked with up-skilling and empowering employees to consistently achieve better business results. Their programme uses recognised lean manufacturing methodology, helping to develop more effective ways of working through innovation and align services to customer needs.
As 60% of their time was spent administering the process and arranging assessment appointments, they needed a more efficient, effective way to collaborate with teams across the organisation. They also needed to move away from heavy reliance on spreadsheets, with the user errors and inconveniences that these bring. They turned to the speed and flexibility of low-code, using Liberty Create, our low-code platform, to build an application for the Lean Improvement Team.
“The great thing about building the Lean App in Liberty Create is that it gives us the ability to expand, developing and building different elements to the platform. It has given us the tools to build a framework for driving innovation and improving performance.”
Lee Warwick
Senior Compliance Advisor & Network Operations Data Champion, UK Power Networks