Good CX relies on your systems and processes supporting every engagement
Customer experience (CX) expectations are changing at pace. Your audience is a complex mix of digital natives and online newcomers. Their expectations are often driven by needs and experiences that are nothing to do with your organisation.
Your systems and processes have to keep up. While data and expertise already exist in your organisation, so do the silos that make it difficult to access them.
Business Systems Integrations
Liberty Connect is our conversational messaging solution for engaging and assisting customers to create memorable CX. It integrates with a selection of third party business systems, often allowing exchange of data to support more effective CX.
Read the full Liberty Connect Business Systems Integrations Feature Sheet.
- Liberty Create
- Web services APIs
- Omnichannel payments coming in 2021
- Liberty RPA robot interfaces – our robotic process automation solution
You might also like
Low-code software for business users and developers. Unite your innovators on one system to improve processes and build better customer experiences.
Many people with limited digital experience are now reliant on digital for everything. They’ve gone from novices to veterans overnight. Here’s what features we’ve added to Converse and Connect to address the next normal.
A conversational omnichannel contact centre solution built with the customer journey in mind. Connect agents and customers on their channel of choice. Leaving you to deliver world class customer experience.