Good CX relies on your systems and processes supporting every engagement
Customer experience (CX) expectations are changing at pace. Your audience is a complex mix of digital natives and online newcomers. Their expectations are often driven by needs and experiences that are nothing to do with your organisation.
Your systems and processes have to keep up. While data and expertise already exist in your organisation, so do the silos that make it difficult to access them.
Business Systems Integrations
Liberty Connect is our conversational messaging solution for engaging and assisting customers to create memorable CX. It integrates with a selection of third party business systems, often allowing exchange of data to support more effective CX.
Read the full Liberty Connect Business Systems Integrations Feature Sheet.
- Liberty Create interfaces – our low-code solution
- Web services APIs
- Omnichannel payments coming in 2021
- Co-browsing coming in 2021
- Liberty RPA robot interfaces – our robotic process automation solution – coming in 2021
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