Customer stories

Improving employee experience with RPA – Freeing up staff and overcoming manual processes with robotic process automation at ATS Euromaster

We were delighted to catch up with Anand Patel, Head of Technology & Innovation at Network Rail as part of our What’s Next 2021 conference, discussing process automation at scale.

Find out how Northumbrian Water has been tackling payment support to make it easier to change payments and improve the customer experience.

We spoke with Dreams’ Head of Customer Services about how they use technology to drive customer experience.

Mike Logue, Dreams CEO, is passionate about developing great places to work that provide exceptional CX. In this interview he talks about moving to digital, keeping the business nimble and staff engagement, and the impact that these have on CX.

Previously, Hampshire Hospitals posted appointment letters to patients. With over 8,000 different letter templates available it was difficult to manage and inconsistent. Sending out appointment letters was a costly admin burden.

The digital transformation team at Ashfield District Council aspires to make every service available to residents online. They are happy to share what they have achieved and their experience of the digital transformation journey.

UHB joined with Heart of England NHS Foundation Trust in 2018. As a result, they faced the prospect of multiple legacy IT and telephony systems that were heavy on resource support and high annual costs. Many of these systems were held on-premise.

Early in 2020, the Trust was chosen to be a Phase 2 trial site for the LAMP test, a simple all-in-one saliva test that detects Coronavirus and gives results in 30-45 minutes. It offered huge potential for mass testing. They needed a way to record the test results, fast.