Customer stories
See what our customers have achieved with the Liberty Platform.
Leeds Teaching Hospitals is building a digital future and is investing to realise this with a cloud contact centre.
Rotherham NHS Foundation Trust interacts with patients digitally and finds staff have more time to help people who prefer to talk on the phone.
The use of low-code has caused a ripple effect throughout the council, with more and more departments coming forward to update their systems and processes.
Harborough District Council is on a fast-paced journey to embrace digital and remove any legacy systems.
As a building society owned by members, and run for their benefit, Nationwide’s focus is on providing them with high-quality customer service. They recognise the importance of being available to their members across communication channels and use social media to increase engagement.
South Hams District Council accelerates process delivery to drive improved customer experiences during the pandemic.
Tewkesbury Borough Council is using its digital transformation program to improve services for its customers, deliver environmental improvements and make significant financial savings.
In a sector where you are scored for every customer interaction, CX is crucial. UK Power Networks uses Liberty Create to connect the customer journey, helping both staff and customers.
This Belgian hospital expanded their use of RPA to address a critical clinical need, to check patient criteria after staying in hospital and dispense the correct prescription medication.