Reliably routing calls: Lancashire Teaching Hospitals NHS Foundation Trust deployed ContactPortal, our operator speech bot, to take the strain as the COVID crisis hit.
Nationwide deliver award-winning customer service using low-code to notify customers on planned and unplanned interruptions in their services.
Cumbria County Council’s digital transformation strategy delivers huge savings and achieved industry leading response times with a direct positive impact on council user experience.
Despite routinely sending appointment reminder letters to patients, there was no process for patients to confirm whether they were attending or not. The poor DNA rates equated to over 30,000 missed appointments per year and a cost more than £2.8 million, every single year. Find out how Ipswich Hospital turned this around.