Early in 2020, the Trust was chosen to be a Phase 2 trial site for the LAMP test, a simple all-in-one saliva test that detects Coronavirus and gives results in 30-45 minutes. It offered huge potential for mass testing. They needed a way to record the test results, fast.
Rotherham NHS Foundation Trust interacts with patients digitally and finds staff have more time to help people who prefer to talk on the phone.
The use of low-code has caused a ripple effect throughout the council, with more and more departments coming forward to update their systems and processes.
As a building society owned by members, and run for their benefit, Nationwide’s focus is on providing them with high-quality customer service. They recognise the importance of being available to their members across communication channels and use social media to increase engagement.
South Hams District Council accelerates process delivery to drive improved customer experiences during the pandemic.