Customer stories

Cairn Housing transforms the tenant journey from the beginning to the end of every interaction. Read their transformation story.

Reliably routing calls: Lancashire Teaching Hospitals NHS Foundation Trust deployed ContactPortal, our operator speech bot, to take the strain as the COVID crisis hit.

See how Dacorum Borough Council are using ContactPortal, our automated speech bot, to streamline switchboard call handling and make savings.

Nationwide deliver award-winning customer service using low-code to notify customers on planned and unplanned interruptions in their services.

Royal Borough of Kensington & Chelsea Council share their low-code digital transformation story using a combination of Liberty Create and Liberty Converse.

Cumbria County Council’s digital transformation strategy delivers huge savings and achieved industry leading response times with a direct positive impact on council user experience.

Despite routinely sending appointment reminder letters to patients, there was no process for patients to confirm whether they were attending or not. The poor DNA rates equated to over 30,000 missed appointments per year and a cost more than £2.8 million, every single year. Find out how Ipswich Hospital turned this around.

1,000 patient appointment reminders per day give an instant impact in reducing DNA rates at Chelsea and Westminster Hospital

Improved call handling and real-time data at NCP enhances the customer experience. Contact Centre integration with legacy software makes it easy to work with.