Rotherham NHS Foundation Trust interacts with patients digitally and finds staff have more time to help people who prefer to talk on the phone.
The use of low-code has caused a ripple effect throughout the council, with more and more departments coming forward to update their systems and processes.
As a building society owned by members, and run for their benefit, Nationwide’s focus is on providing them with high-quality customer service. They recognise the importance of being available to their members across communication channels and use social media to increase engagement.
South Hams District Council accelerates process delivery to drive improved customer experiences during the pandemic.
This Belgian hospital expanded their use of RPA to address a critical clinical need, to check patient criteria after staying in hospital and dispense the correct prescription medication.